Refund Policy
At Moe Repair, we are committed to providing exceptional computer repair services and products. This refund policy outlines our terms and conditions for refunds while ensuring fairness and clarity. Please note that refunds are granted at the discretion of Moe Repair and are subject to the following guidelines.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Unsuccessful Repairs:
- If we are unable to resolve the issue as per our assessment, we may offer a partial refund or credit toward another service. Diagnostic fees and labor charges are non-refundable.
- Hardware Returns:
- Refunds for parts or hardware are subject to the manufacturer or supplier’s return policy. Items must be returned in unused, original condition with all packaging and accessories. Restocking fees may apply.
- Incorrect Charges:
- If a billing error occurs, we will rectify the issue by refunding the overpaid amount promptly.
- Warranty Coverage:
- Repairs or parts under warranty will be addressed through repair or replacement. Refunds for warranty services are not provided unless repair or replacement is not feasible.
Non-Refundable Services
To ensure fairness and operational efficiency, the following are strictly non-refundable:
- Diagnostic Fees:
- Diagnostic services require skilled expertise and are non-refundable, regardless of the repair outcome.
- Completed Repairs:
- Once a repair is successfully completed and accepted by the customer, refunds will not be issued.
- Software Repairs:
- Due to the complexities and variability of software-related issues, refunds are not provided once the service has been rendered.
- Data Loss:
- Moe Repair is not liable for any data loss during repairs. Customers are responsible for creating backups before service.
Refund Request Conditions
Refund requests must meet the following conditions:
- Submit your request within 7 days of the service or purchase date.
- Provide a valid receipt or invoice as proof of purchase.
- For hardware, items must be returned in their original condition with no signs of wear or damage.
How to Request a Refund
To request a refund, please contact us via:
Email: service@moerepair.ca
Phone: 778-951-4872
Provide the following details:
- Your full name and contact information.
- Receipt or invoice number.
- A brief explanation of your refund request.
Refund requests will be reviewed, and you will receive a response within 5 business days.
Refund Processing
- Approved refunds will be processed through the original payment method.
- Refunds may take 7–10 business days to reflect, depending on your financial institution.
Moe Repair’s Rights and Limitations
Moe Repair reserves the right to deny refund requests in the following scenarios:
- If the issue was caused by customer negligence, misuse, or unauthorized modifications.
- If the service or repair was completed as agreed upon and meets standard performance expectations.
- For compatibility issues with third-party hardware or software not provided by Moe Repair.
Our Commitment
At Moe Repair, we strive to deliver high-quality services and stand by our work. Our refund policy ensures fairness while protecting the integrity of our operations. Thank you for trusting Moe Repair for your computer repair needs.
For questions or additional information, please reach out to us—we’re here to help!